Return Policy
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN TERMS
GENERAL:
When you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer, the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188), and other applicable legislation regarding the sale and delivery of purchased products.
Shipping costs associated with the delivery of products shall be borne by the buyers.
Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within the statutory period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in conformity with the specifications stated in the order, and, where applicable, accompanied by documents such as warranty certificates or user manuals.
In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within three days of learning of this situation and refund the total price to the buyer within 14 days.
IF THE PURCHASE PRICE IS NOT PAID:
If the buyer fails to pay for the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product ceases.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:
If it is determined that the credit card used by the buyer for payment has been used unlawfully by unauthorized persons, and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller’s expense, including shipping costs.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE CIRCUMSTANCES:
If the seller is unable to deliver the product on time due to force majeure, the buyer will be informed. The buyer may request cancellation of the order, replacement of the product with a similar item, or postponement of delivery until the obstacle is removed. If the buyer cancels the order, cash payments will be refunded within 14 days of cancellation. If payment was made by credit card, the refund will be made to the bank within 14 days, but the bank may take 2–3 weeks to credit the buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/services before acceptance; damaged, broken, torn packaging, or defective goods/services must not be accepted from the shipping company. Delivered goods/services are considered undamaged and intact. The buyer must carefully preserve the goods/services after delivery. If the right of withdrawal is exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal from the contract without any legal or penal liability and without providing any reason within fourteen (14) days from the date of delivery to themselves or to the person/organization at the specified address, by notifying the seller using the following contact information:
SELLER CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
Company Name / Title:
Address:
Email:
Phone:
Fax:
WITHDRAWAL PERIOD:
For purchased services, the 14-day period begins from the date the contract is signed. Withdrawal cannot be exercised for service contracts that have started with the consumer’s consent before the expiration of the withdrawal period. Costs arising from exercising the right of withdrawal are borne by the seller.
To exercise the right of withdrawal, the buyer must notify the seller in writing via registered mail, fax, or email within the 14-day period, and the product must remain unused in accordance with the provisions of "Products for Which Withdrawal Cannot Be Exercised" in this agreement.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL:
The product, delivered to a third party or the buyer, must be returned with its invoice. (If the invoice is issued to a corporate entity, it must be returned together with the return invoice issued by the organization. Corporate order returns cannot be completed without the return invoice.)
The return form, the box/packaging of the returned product, and any standard accessories, if applicable, must be returned complete and undamaged.
RETURN CONDITIONS:
The seller is obliged to refund the total amount and any documents binding the buyer within 10 days of receiving the withdrawal notice, and to collect the returned goods within 20 days.
If the product’s value decreases due to the buyer’s fault or if return becomes impossible, the buyer is obliged to compensate the seller proportionally. However, the buyer is not responsible for changes or deterioration arising from proper use within the withdrawal period. If exercising the right of withdrawal reduces a promotional limit set by the seller, any discount obtained under the promotion will be canceled.
PRODUCTS FOR WHICH WITHDRAWAL CANNOT BE EXERCISED:
Products prepared according to the buyer’s explicit request or personal needs and not suitable for return, underwear bottoms, swimwear bottoms, cosmetics, single-use products, perishable goods or products nearing expiration, opened products that are not hygienically returnable, products that mix with others and cannot be separated, second-hand pipes, new pipes filled with tobacco and used, periodicals except those provided under a subscription, digital content delivered instantly, audiovisual recordings, books, software programs, data storage devices, computer consumables, and products whose packaging has been opened cannot be returned according to regulations.
Cosmetics, personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, tapes, and stationery consumables (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, unused, intact, and undamaged.
DEFAULT AND LEGAL CONSEQUENCES:
If the buyer defaults on payment made by credit card, they acknowledge and undertake to pay interest to the bank in accordance with the credit card agreement and accept responsibility toward the bank. The relevant bank may take legal action, claim expenses and attorney fees from the buyer, and the buyer accepts liability for any damages suffered by the seller due to delayed payment.
PAYMENT AND DELIVERY:
Payments can be made via Bank Transfer or EFT to any of our accounts at YapıKredi, VakıfBank, or İş Bankası (TL).
Credit card payments may be made online with a single payment or installment options. The payment will be processed from your credit card at the end of the order.